RETURNS AND EXCHANGES
At SHINBONEALLEY.COM, we want to make sure that you are completely satisfied with your purchase. When you receive your purchase, examine it carefully. You have 30 days to return or exchange item to us. If you wish to exchange an item or return an item for a refund, simply email us at customerservice@SHINBONEALLEY.COM to request a return authorization. Please be sure to provide information regarding the purchase, date, reason for your request and your best telephone contact information.
A return label will be emailed to you to send the item(s) back to us at no cost to you. Print the label and affix it to the package. Upon return and receipt of the product, SHINBONEALLEY.COM will exchange, refund, or credit the item. All products must be returned in their original condition, unaltered, unworn and unwashed with tags and labels still attached, with a copy of the invoice and the reason for return included. Exchanges must be for an item of equal or lesser value, and we will adjust the final cost as needed.
NOTE: When shipping a product back to SHINBONEALLEY.COM, customers should choose the shipper that shows on the label. Please take note of the tracking number indicated on your return label, as we cannot be responsible for any items lost in transit.